Content reports
When you report a message or challenge material, we retain its identifier, author, context and original text or material block so a moderator can review the report after the original changes or is deleted. Media files are not copied for the report. This information is not published, is available only to staff with moderation access and is processed for service safety under this policy's retention, deletion and lawful-exception rules.
Operator and scope
VNorme.life includes the website, mobile app and vnorme.kz mirror. The operator is APPS.kz Company LLP (ТОО «Компания APPS.kz»), BIN 150440023914, 14A Auezov Street, 5th floor, Almaty, Kazakhstan. Data and deletion contact: ap@apps.kz. We process data to deliver the features you choose, perform our agreement, with your consent and to meet applicable legal obligations. Optional permissions are not required to use unrelated features.
Data we process
Account data includes email, a phone number if supplied, name, username, Google/Apple identifiers, language and profile settings. Health and fitness data includes birth date, sex, height, weight, activity, goals, pregnancy and breastfeeding information you enter, meals, food photos, analysis results and calorie and nutrient targets. Social data includes profiles, friends, follows, posts, programs, messages, photos, video, audio, documents, reports and blocks. Purchase data includes products, orders and transaction identifiers; we do not receive full bank card details. Technical data includes IP addresses and server logs, device model, OS, app version, language, time zone, Firebase installation ID, push token and notification status.
Apple Health and Health Connect
After you select Allow access, VNorme.life reads only aggregated step counts. Daily totals, dates, time zone, source and synchronization timestamps are sent over HTTPS and stored in your VNorme.life account for history, goals and step challenges. Distance and calories are estimated from steps, not read as separate Health Connect types. We do not read cadence, nutrition, heart rate or other Health Connect types, or write data to Health Connect. On Android, reads occur only while the app is open, including catch-up within the available range of up to 30 prior days; background access and extended history are not requested. On iOS, Apple Health may update steps in the background. Declining access does not prevent use of unrelated features. A zero result with permission granted means no visible steps.
Limited use of health data
Our use of Health Connect data follows the Google Play Health Connect Permissions policy, including Limited Use. We use it only for the health and activity features explained to you. We do not sell it or transfer it for advertising, advertising profiles, data brokerage, creditworthiness or lending. Health Connect data is not sent to OpenAI or used to train models. Transfers are limited to your explicit consent for a requested feature, security and abuse investigation, legal requirements, or a permitted business transfer subject to Google's requirements. Human access is restricted to the same permitted grounds; routine maintenance does not authorize viewing personal health data. When you voluntarily join a step challenge, its participants see your competition result and profile. This service is not a medical device and is not intended to diagnose or treat medical conditions.
Location, including background use
VNorme.life collects location data to record territory-capture routes, calculate distance and check the play area, even when the app is closed or not in use. Route points are transmitted to and stored in your VNorme.life account to verify the challenge result. They are not used for advertising. We store precise coordinates, timestamps and GPS accuracy. Recording starts through Start capture or Resume recording after disclosure and permissions; Android shows a system notification. Finishing recording, discarding a route and signing out stop collection; a failed upload does not restart recording. Other participants see captured territory, your profile and ranking. Declining location disables route recording without disabling unrelated features.
Photos, camera, microphone and AI
The system picker provides only the photos, videos or documents you choose; persistent access to your entire Android media library is not required. Camera and microphone access is used for photos, voice messages and video notes at your request. For AI food analysis, after separate consent, our server sends selected food photos and your description to OpenAI, together with language and a technical user identifier for abuse prevention. Requests use store=false; this does not mean the provider performs no processing or keeps no technical logs. Analysis results and inputs are stored in your account. You can decline AI and enter food manually.
Retention, withdrawal and deletion
Profile, meal, step and route records and user content are retained while you use your account until you delete them or request deletion. You can revoke permissions in Apple Health, Health Connect and device settings; this stops new access but does not erase previously stored server copies. To delete your account, open Profile → Delete account and confirm the email code. Independently of the app, email ap@apps.kz from your account email, identify VNorme.life and specify whether to delete the entire account or particular data, such as steps and routes. Use the same contact if in-app deletion does not complete. We verify account ownership, delete or anonymize data that need not be retained by law, and communicate the outcome and grounds for any exceptions. Purchase, mandatory accounting, active dispute or security investigation records are kept only while the relevant obligation applies; backups are isolated from normal use and removed through rotation. Deletion from VNorme.life does not remove originals in Apple Health/Health Connect or copies independently saved by other users.
Rights and child safety
You may request access, correction and deletion, withdraw consent and contact the applicable supervisory authority. Do not send a password or sign-in code to verify a request. Minors require an appropriate legal basis and, where required, a legal representative; nutrition calculations do not support users under 18. Child sexual exploitation and abuse are prohibited throughout the service regardless of audience age. Standards and reporting channels: /child-safety. Contact: ap@apps.kz. Material changes in processing require updated disclosures and, when necessary, new consent; revised policies are published on this page.